If you encounter a “Printer is offline” or “Printer is unavailable” message and your computer or mobile device cannot detect your HP OfficeJet Pro printer over your Wi-Fi network, learn how to restore the printer’s connection. This video primarily applies to Wi-Fi connections, but also works with wired Ethernet and USB connections. Chapters: 00:00 Introduction 02:03 Restart the device 02:59 Reset the printer network settings and reconnect the printer to the network 04:28 Remove the printer from the HP app and add it back 05:38 Run Diagnose and Repair from the HP app This video is for the following models: – HP OfficeJet Pro All-in-one printer 8120, 8120e, 8122, 8122e, 9110b, 9117b, 9120, 9120e, 9125, 9125e, 9128, 9128e, 9129, 9129e, 9130, 9130b, 9130e, 9135e – HP OfficeJet Pro Wide Format All-in-One Printers 9720, 9720e, 9730, 9730e Please visit to watch other helpful videos. Please visit HP Devices for more support options. For step-by-step guidance, contact our intelligent customer service: Continue the conversation: SUPPORT FORUM: FACEBOOK: We create a great user experience for you through a series of product portfolios, solutions and services such as printers, computers, and mobile devices. This video is produced by HP. #HPSupport #HP(HP) #中文 Restore Wi-Fi and Fix “Printer Offline” Message | HP OfficeJet Pro 8100, 9100 and 9700 Printers
(Source: YouTube Channel HP Support)
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