If your HP DeskJet printer displays “Printer Offline” or “Printer Unavailable”, first restart your printer, router, and computer, then check that all devices are connected to the same Wi-Fi network. If your printer is still offline, reset its wireless network settings from the control panel, then use the HP Smart app to reconnect it to your Wi-Fi and run the “Diagnose & Fix” tool. These steps restore the connection and usually resolve the offline or unavailable errors.
In this step-by-step support guide for HP DeskJet 2900, 4300, 5100, and 5800 series, you’ll see:
○ Why printers go offline or show unavailable message
○ How to safely restart all devices and confirm your Wi-Fi network
○ Details on resetting the wireless network (Wi-Fi setup mode)
○ Connecting your printer to Wi-Fi using the HP Smart app
○ Running HP’s “Diagnose & Fix” tool for automatic troubleshooting
○ Final test to confirm online/ready status
If your printer remains offline after these steps, HP’s detailed troubleshooting at hp.com/support or contact the HP Virtual Agent at
Timestamps:
0:00 Introduction:
00:10 Why is HP printer offline?
01:09 Restart devices and check network
02:02 Reset printer network settings from control panel
02:43 Remove and re-add the printer in the HP app
03:42 Run Diagnose & Fix
This video applies to the following models:
HP DeskJet 2900 2910 2920 2920 2921 2922 2930 2931 2933 2935 2938 2939
HP DeskJet Ink Advantage 2900 2974 2975 2976 2985 2986
HP DeskJet Ink Advantage 4300 4375 4376
HP DeskJet Ink Advantage Ultra 5100 5127 5135 5136 5138 5139 5175 5185 5186 5187 5188 5189
HP DeskJet Ink Advantage Ultra 5800 5827
Share your experience or questions in the comments, or visit the HP Support forums for more help at
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About HP: HP Inc. creates technology that makes life better for everyone everywhere – every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.
This video was produced by HP.
#HPSupport #PrinterOffline #WIFIFix #HPDeskJet #PrinterUnavailable #HPPrinterSupport #ReconnectPrinter
How do I restore Wi-Fi or fix the Unavailable error? HP DeskJet 2900 4300 5100 5800 printer
(Source: YouTube Channel HP Support)
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